Where we deliver
LUMINA ships to serviceable pincodes across India through trusted courier partners. You can check delivery to your pincode at checkout. We do not ship outside India at the moment.
Processing and delivery times
Orders are packed and dispatched within 1–2 business days of being placed (excluding Sundays and public holidays). Once dispatched, delivery usually takes 3–7 business days, depending on your location. Remote areas may take a little longer.
Shipping charges
Shipping is free on every order across India. Any charge that applies to your order is always shown at checkout before you pay.
Cash on delivery
Cash on delivery is available on most pincodes. Please keep the exact amount ready; our courier partners may not carry change.
Tracking your order
As soon as your order ships, we email you the courier name and tracking link. You can also see your orders and their status under My account.
Delays and failed deliveries
Weather, strikes or courier issues can occasionally delay a delivery; we will keep you informed. If a delivery fails because the address was incomplete or nobody was available after multiple attempts, the parcel returns to us and we will contact you to reship or refund (shipping charges may apply).
Damaged or tampered parcels
If the outer package looks damaged or tampered with, please refuse the delivery or record a short unboxing video, and write to us within 48 hours at hello@lumina.com. We will send a replacement or refund at no cost to you.
Questions
Write to hello@lumina.com or call +1 234 567 8900 (Mon–Sat, 10 am – 7 pm IST).